Welcome to the MSC Appliance LLC website located at mscapplianceabq.com (hereinafter “we”, “us”, “our”) and thank You (all visitors to our website) for considering our products and services.
Guarding your personal information is very important to us, and the following policy explains how information about you is used and protected:
Information collected – Non-personal information
When you use our web site, our servers may automatically collect certain non-personal information such as: your IP address, your operating system, or your browser.
Personal information collected
The personal information we may collect and store is the information that you voluntarily disclose to use, including but not limited to: any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, such as: (1) first and last name; (2) home or other physical address, including street name and name of a city or town; (3) email address; (4) telephone number; (5) a government issued identifier; (6) any other identifier that permits the physical or online contacting of a specific individual; or (7) information concerning a user that the web site or online service collects online from the user and maintains in personally identifiable form in combination with an identifier described in this section. Personal information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
We do not spam our customers. Ever. We do not give or sell your information to anyone. Any information you provide through our website is only used for that transaction and can be deleted at any time by emailing a request to us. We do not share this information with outside parties except to the extent necessary to complete a request/order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of women and Z number of men filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Third Party Information
No Information Collected from Children
We do not intentionally collect personal information from children who are younger than age 18.
Storage and Security of personal information
Information storage – We store your personal information on our computers, and we believe we have appropriate security measures in place to protect your personal information including encryption of any personally identifying information. However, we cannot guarantee that our security measures will prevent our computers from being accessed without authorization and your personal information stored on them stolen, deleted, or changed. We assume no responsibility for such unauthorized actions
Security Breach Notice
For any unencrypted data that we maintain that includes personal information, we will notify you of any unencrypted personal information that was, or is reasonably believed to have been, acquired by an unauthorized person. The type of information that triggers the notice requirement is an individual’s name plus one or more of the following: social security number, driver’s license or state identification card number, financial account numbers, medical information or health insurance information, as well as any complete login information.
Disposal of Customer Records
When the time comes to dispose of customer records; we will shred, erase or otherwise modify the personal information when disposing of customer records under our control.
How We Use your Information
We may use your personal information for any legal purpose in our sole discretion, including but not limited to; membership, registration, log-in, or order fulfillment purposes. You agree that we may also use your personal information to contact you by phone, email, and/or U.S. mail.
Dissemination of Individual Information
We may transfer personal information to third parties for order fulfillment, to respond to legal processes or governmental requests for information, or for any other legal purpose.
Do Not Track Requests
While your browser may contain a “do not track” signal or other mechanism that provides you the ability to exercise choice regarding the collection of personally identifiable information or about your internet activities over time and across third-party sites or online services, our systems are not set up to accommodate your browser’s request.
Other Store/Company Policies
- Service area is a 35-mile radius from the store, anything outside this radius is considered an in-shop warranty only. Products outside radius must be brought back into our shop by the customer for repair.
- $1.75 per mile charge on deliveries & service calls outside of the Albuquerque and Rio Rancho metro area.
- 14-day return policy, product must be returned complete and undamaged, delivery fees are non-refundable.
- $20.00 charge for door removal on refrigerators and or homes.
- Service and delivery rates vary by zip code.
- Door reversals on appliances will be an extra $15.00
- Our 90-day warranty covers single family home use only, appliances (excluding refrigerators and freezers) used in a business or assisted living facilities are commercial use and will only come with a 30-day warranty.
- Refunds will be issued back to you in the same form of payment that you paid with originally.
- Shipping costs on returned parts will be paid by the purchaser.
- New Electronic parts may not be returned if the box has been opened and or the part has been installed.